EOM&M Division


Services available for expressway users ..


The Expressway Operations, Maintenance, and Management Division maintains many facilities to provide the best service to the Expressway users. The major facilities available are as follows.


  • Expressway Traffic Operation Center

    • Expressway Traffic Operation Center is integrated with 1969 Emergency Call System, CCTV Surveillance & Variable Message Signboard System


    Emergency call center and CCTV surveillance is a major facility available for expressway users. An emergency call number 1969 is available in any case of emergency for users at any time of the day. The operators then take immediate action to solve the problems of the user by coordinating other relevant parties.


    CCTV monitoring is also done 24 hours a day. If any accident, suspicious incident, or tragedy occurs on the expressway or its bounded area, CCTV inspectors will inspect the relevant footage available and help to find the responsible personnel to take suitable action for those tragedies.


    In addition to this, a Variable Message Signboard System is in place to transmit messages about the traffic condition of the road to the users of the road and it is also operated by the 1969 control center 24 hours a day. This facilitates the road users to be aware of the traffic jams they may encounter and the actions to be taken.


  • Traffic and Patrolling

    • Traffic and patrolling is the most supportive unit for expressway users. They are dealing with the traffic on the expressway. Regularly patrolling through the expressway and monitor the traffic condition of the road. They always have contact with the 1969 Control Center. The Control Center informs them regarding accidents and breakdowns and they move to the location immediately and take necessary actions to the problem, preventing secondary accidents or unnecessary traffic on the expressway. They work together with the help of the Fire and Rescue Unit and the Expressway Police Unit to achieve these tasks.


  • Special Service Vehicles

    • Special service vehicles are on alert for 24 hours to do their duty. These vehicles are used for removing damaged vehicles from the expressway and carrying accident vehicles to the nearest interchanges.


  • Expressway Police

    • A dedicated police unit has been deployed in the expressway for the safety of expressway users. They regularly patrol the road and stay near expressway entrances and exits to ensure the safety of users. Provides law enforcement assistance in cases of traffic violations or anything that may pose a threat to the safety of expressway users.


  • Fire and Rescue

    • Fire and Rescue unit is there to help people who are affected by accidents or any other incident on the expressway. They keep constantly interacting with the 1969 Control Center and are always on alert to move into the location immediately as soon as informed by the operation center. They are equipped with all the necessary equipment and training for rescue operations, especially fire engines and ambulances.


  • Road Maintenance

    • The Maintenance Unit of the EOM&M Division is constantly inspecting the condition of the road and carrying out maintenance work to provide a comfortable and safe destination to the expressway users.



The Expressway Operation, Maintenance & Management Division is committed to providing the above facilities to the customers effectively & efficiently. In addition to the above-mentioned front-end units that interacted with the customers, a back-office staff including Management, Finance, Information Technology, Electrical, Mechanical, Tolling, and Procurement staff collaboratively works to keep the smooth operation of the above services to the Expressway Users.